December 4, 2023

Telemedicine or virtual healthcare has risen in popularity over the past few years. These platforms can make it easier to get help from the comfort of your home and on your schedule.

K Health is one of these platforms with the goal of providing low cost medical care.

Keep reading to learn more about how K Health works, who it’s for, its costs, and how to get started.

K Health is a health service that uses artificial intelligence (AI) to find answers about your symptoms. The basic service K Health provides to learn about your symptoms is completely free.

The app walks you through a series of questions about your health history and current symptoms to help you understand what could be the cause. It’s similar to typing your symptoms into a search engine, but much more accurate.

The AI analyzes millions of anonymous medical records, clinician notes, and health data points to give you a more accurate assessment. It provides a possible diagnosis based on many data points for how doctors would typically diagnose someone with your symptoms and health markers.

After putting in your information and symptoms, K Health will suggest typical treatments for people with those symptoms and potential next steps.

Sometimes, they may suggest you talk with a healthcare professional. K Health provides virtual urgent care, primary care, mental healthcare, and pediatric services.

Searching for information about your symptoms is a free service K Health provides, while the additional healthcare services are offered at low prices.

K Health is best for someone looking for information about their symptoms and easy access to virtual medical care. It may be a good fit for people who want:

  • quick and convenient diagnosis for symptoms without going to a doctor’s office
  • access to healthcare professionals 24/7 through chats
  • low cost medical care and prescriptions
  • answers about medical problems while limiting exposure to other people with potentially contagious illnesses
  • access to unlimited talk therapy through messaging with a licensed mental health professional
  • medical care for adults ages 18 to 64 and pediatric care for children ages 3 to 17 years

K Health is not appropriate for someone who may be experiencing a medical emergency. If you or someone you’re with is experiencing a medical emergency, like a heart attack or stroke, call 911 immediately or go to the nearest emergency room.

You can access a variety of healthcare services with K Health.

Urgent care

Skip the line in waiting rooms and get quick access for nonemergency medical problems. K Health’s urgent care services can diagnose and provide treatment options for hundreds of conditions, such as:

  • urinary tract infections (UTIs)
  • cold and flu symptoms
  • dental infections
  • sinus infections
  • rashes
  • asthma

Primary care

With K Health’s subscription services, you get unlimited access to primary care services to help manage your health. There’s healthcare for managing chronic conditions to people between the ages of 18 and 64.

Primary care services can help manage hundreds of urgent and chronic conditions, such as:

  • diabetes
  • heartburn
  • gout
  • high blood pressure
  • migraines
  • hypothyroidism
  • smoking cessation

Mental health care

K Health’s monthly subscriptions provide access to talking with healthcare professionals about your mental health and treatment options. They can diagnose and help treat many mental health problems, including:

  • anxiety
  • panic attacks
  • depression
  • seasonal affective disorder

They offer referrals to therapists in your area, or you could sign up for their therapy services. K Therapy is a monthly subscription that offers 24/7 access to self-guided resources and text message based talk therapy led by mental health professionals.

However, K Health’s mental health care isn’t appropriate if you experience more severe mental health and behavioral health concerns, like:

  • severe depression
  • bipolar disorder
  • schizophrenia
  • obsessive-compulsive disorder (OCD)
  • eating disorders

Pediatric care

K Health’s pediatric program offers medical care for children between the ages of 3 and 17. It’s available 24/7. All conversations about the child’s health are required to be completed by an adult who is the child’s legal guardian.

The service offers medical care for hundreds of conditions, such as:

  • allergies
  • constipation
  • eczema
  • pink eye
  • head lice
  • asthma

There currently isn’t pediatric care for mental health conditions, chronic conditions, ear infections, or UTIs.

K Health services are simple and easy to use. Here’s the basic process for using K Health’s services:

  1. Download the app on your phone or go to K Health’s website on your internet browser.
  2. Create an account.
  3. Input your information, like age, medical history, any pre-existing conditions, and current medications.
  4. Answer the AI bots questions about your current symptoms.
  5. Receive suggestions on common diagnoses and treatments based on your symptoms and health data points.

Checking your symptoms is a free service. If you want healthcare, you can register for a one-time virtual visit or monthly subscription.

Once you’ve selected which option you prefer, you’ll be connected with a licensed healthcare professional for an official diagnosis and prescription treatment if appropriate for your condition.

K Health doesn’t accept health insurance, so it’s all out of pocket. However, the prices are low and may cost less than your copay at the doctor’s office.

According to the company’s website, the costs for K Health services currently are:

  • $29 for a single visit
  • $19 per month for unlimited visits
  • $109 per month for K Therapy

You may need to pay additional costs if you require any prescriptions.

Virtual healthcare services, like K Health, can be as effective as in-person care for some conditions. It may help increase access to healthcare services by decreasing wait time, travel time, and patient comfort by allowing patients to talk with medical professionals from home.

A 2021 study found that 86 percent of patients were satisfied with virtual health care services, including services like medication management, individual therapy, and group therapy.

However, some medical professionals and researchers have concerns about the quality of care from virtual health, such as inconsistent care with frequent talking with different healthcare professionals, possible inaccurate recommendations by AI, limited physical exams, and technical difficulties.

K Health is rated an average 4.5 out of 5 stars from over 16,000 reviews in the Apple App Store. Overall, customers appear to have a positive experience with receiving treatment and getting their questions answered.

However, your experience may change based on the healthcare professional you’re paired with.

Some users have concerns about the lack of continuity in care because users may end up talking with a different doctor each time you use the app. Another concern some users have is feeling like the healthcare professional wasn’t listening to them or providing the right treatments.

Reviews on the Better Business Bureau (BBB) website only give K Health an average 1.65 out of 5 stars based on feedback from over 20 reviewers. The reviewers report complaints about:

  • constantly changing professionals
  • being told to rest by the professional when the user believed they had a bacterial infection
  • not receiving same-day treatment because they were told to get lab testing

Although, other reviewers on the BBB website report getting same-day prescriptions for treating UTIs and strep throat.

Overall, user experience seems to vary based on which healthcare professional they were able to talk with.

K Health follows HIPPA and GDPR regulations to ensure your data is kept private. Your personal information will be protected and only shared with the necessary medical professionals during care.

The system follows guidelines to encrypt and protect your personal information.

Other companies offer similar services to K Health, such as:

  • Amwell, which provides care for almost all types of health concerns 24/7 with video visits
  • Teladoc, which provides virtual health services for multiple health conditions with video visits with healthcare professionals
  • Doctor on Demand, which provides total virtual care for many physical and mental health conditions with video visits
  • MDLive, which offers complete healthcare for physical and mental health with on-demand or scheduled video visits

Getting started with K Health is simple and easy. Just download the app or go to the company website, and start inputting your information.

The AI bot will walk you through the symptom checker, so you can learn about your symptoms.

Then you’ll be referred to a local healthcare professional or connected with one through the app.

How much does K Health cost?

K Health costs $29 for a single visit or $19 per month for unlimited visits. The therapy services cost $109 per month for unlimited support.

How long is the wait for K Health?

The K Health website says doctors are available 24/7 and available on your schedule.

What conditions does K Health treat?

K Health treats nonemergency medical conditions, such as rashes, indigestion, UTIs, sinus infection, dental infections, heartburn, diabetes, high blood pressure, and more.

Does K Health prescribe Viagra?

K Health prescribes medications to help treat erectile dysfunction and usually prescribes the generic version of Viagra, called sildenafil.

Does K Health prescribe diet pills?

K Health doesn’t prescribe weight loss medications.

Virtual healthcare services can make it easier for you to access low cost healthcare. The easy 24/7 access to professionals and unlimited visits makes talking with professionals easier and more convenient.

However, not all conditions are best suited for treating virtually. And individual experiences may vary.

Still, virtual platforms like K Health may help you get the answers you need about your symptoms and treatment.

Ashley Braun, MPH, RD, is a health and wellness writer based in Michigan. Her work helps people understand what affects their health, so they can make informed choices to take back the control in their health and wellness journey.


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